5.12.2005

"Kindness is the language the deaf can hear and the blind can see." - Twain

Every once in a long while a customer calls with a compliment. Every once in an even longer time that compliment is especially sweet and heartfelt and comes at a time which make it all the more resounding.

Today was hell. The customers were mean, the consistently spoke too quickly to follow and were anything but understanding when asked to repeat details. The calls were never ceasing - not our typical environment. Then, around 3:30 there was a brief shining light. A gentleman called, he spoke slowly and softly and told me that he and his family loved our restaurants. He told us he wanted to make sure we understood his appreciation that he found our food and service to be excellent on every visit, something he told me he could not claim for most repeat business he had given to more formal restaurants during his life. The call was short, but sweet and when the caller hung up, I had tears in my eyes from the deep sentiment obvious in his voice.

It's true what they say, a smile does in fact beget another smile because the first thing I did after finishing his call was to email his comments to my coworkers, so they too could share in his family's gratitude.

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