Call of the Day #1

Today I received a phone call from a customer who explained to me that she frequents one of our restaurants more than once per week and always orders the same meal, with a chocolate milkshake. The customer told me that on the day she was calling about she went to this restaurant, ordered her meal, with her milkshake of course, and sat down to eat. As was customary for her, she ate her meal first, and then turned to start her milkshake, which *gasp,* had melted. The customer did not want to eat a melted milkshake, so she took the runny milkshake up to the counter and asked the employee for a replacement shake, which surprisingly, the employee gave her.

But this is not why the customer was calling.

The customer called because after she was given her replacement milkshake, a manager stepped forward and kindly told the customer she had noticed that she ate there quite frequently and always purchased the same meal, with a chocolate milkshake. The manager told the customer she had noticed this problem of the milkshake melting before she went to eat it was a recurring problem and suggested the customer consider ordering her milkshake after she was finished with her meal in the future, so as to avoid wasting future shakes.

The customer, was of course, vastly offended.


Blogger klynn said...

Ack! The woman is a loon!

2:19 AM  
Blogger Clublint said...

I could never work in an industry that caters to the public.

It is obvious that most of them are morons.


3:57 AM  
Anonymous Faith said...

This just confirms my suspicion that people are freaks!

2:52 PM  
Blogger *~*Michelle*~* said...

People are so weird. The milkshake is going to thin out anyway, why make it all more complex?

3:09 PM  
Blogger Disembodied Head said...


10:19 PM  
Blogger No BS said...

I hope that milkshake goes right through her ass and burns on the way out.

1:43 AM  
Blogger Jamuna said...

there r some people who'll take the 'customer is king' thing to strange extremes!

8:52 AM  
Blogger brooksba said...

Found your site through Blog Explosion. I also work in customer service and have my share of morons on the phone. That's about the only word to truly describe them. This woman was a freak.

3:37 AM  

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